"Attentive Service Department"Ken, Performance Subaru Service Client
"Daniel was patient and kind"Found just the car I was looking for advertised in their web site, and got a call from a polite and respectful young woman the next morning who offered enough info to lead me to conclude that it was worth the 90 minute drive to take a look. Was greeted by the kind and friendly Carl who then introduced me to Daniel who was especially knowledgeable about the hybrid Infinitis. We went for a drive and he took ample time, answered my many questions and even helped me re-program the audio system. I was relieved and not surprised that this was a Hendrick dealership as my experience with other Hendrick owned dealers has also been very positive and first class. Daniel was patient and kind during the customary back and forth while negotiating price, and in the end I was very pleased with the outcome. I don't recall his name, but the finance manager was very professional and courteous as we finalized paperwork and discussed extending the warranty. In summary, my experience was very positive and based on that would highly recommend Performance AutoMall.Performance Pre-owned Client
"Best Car Buying Experience I've Ever Had"Hi Bob:La Shelle, New Performance BMW Owner
Thanks so much for the note. I must say that was the best car buying experience I've ever had. I was really impressed that you were so organized and had the paperwork ready to go when I got there; as well as having the car washed and waiting for me - Details! As a Facilities Professional, details are what I do for a living and I always notice take notice of them in every situation! You and your team nailed it!
Also, You were right - I AM IN LOVE!!!! The car drives like a dream - it hugs the road, it picks up speed effortlessly and it fits me perfectly! I look forward to many happy years with my car and will believe I have just become a repeat buyer.
"He was informative, extraordinarily hospitable and made sure that my experience was positive"Dear Mr. Ramoin, Performance Auto Mall General Manager,Mark, Performance Porsche Service Customer
This week I had to bring my 2002 911C4S into your dealership here in Chapel Hill. I am a transplanted Northerner and this was my first trip to Performance Porsche.
People are too quick to complain about poor service, but never take the time to recognize excellence. I wanted to take a minute to recognize Andrew Mercs.
Andrew treated me as though I just left the showroom with my car. It didn't matter that I purchased my car elsewhere or that I was "new" to the dealership. He was informative, extraordinarily hospitable and made sure that my experience was positive. My problem was resolved quickly and I was provided interim transportation.
If anything, I left your dealership angry because of the inadequate treatment I received in comparison from my previous dealer.
You are very fortunate to have people like Andrew representing the quality of the product you promote with such excellent customer service.
Thank you for the opportunity to reach out to you to share a positive experience,
"This level of customer service just does not exist anymore"Mr. Ramoin, (General Manager of Performance Auto Mall):Wes, Performance Acura Service Customer
Thank you for following up.
Yes, they removed the stain and re dyed the leather. You cannot tell any difference. Great job.
I have owned Mercedes, Lexus' and BMW's before this Acura. I will say that the level of service and follow up that Performance has shown is exemplary, the best that my wife and I have experienced.
Kudos also to Brian Smith, our original sales person, who continues even now, a year past our purchase, to call and check to make sure everything is okay.
Hats off to you and your crew. This level of customer service just does not exist anymore.
Thank you again,
"Your personnel were outstanding"Thank you! We had a great car buying experience at your facility. We were able to eliminate a pre-owned Acura which was a possibility (online research) and select the Outback over the Forester. I had been communicating with Fred since October about the Forester (safety), but we just weren't ready to purchase until we came into the dealership.Joy and Ricky, New Performance Subaru Owner
Your personnel were outstanding - without competing for our purchase. Deborah, Brian, Woody and Fred were great and very personable.
I look forward to our ongoing relationship. Service was #2 on my list of reasons for purchasing at Performance.
"I feel very fortunate to have Maurice as my service advisor; he makes owning a BMW an even better experience."I am sure I am going to be telling you something you already know, but I believe it is worth saying a lot....Chris, Performance BMW Service Client
My wife and I bought "twin" certified BMWs about 5 years ago, a 2002 Z3 and a 2003 525i. Of course, being certified BMWs, the cars were under warranty for several years. We didn't have many needs for anything other than routine service, but on those occasions where we did need warranty work, the warranty service was properly diagnosed, properly repaired and quick. After the cars passed out of warranty, we have had both normal service and repairs performed only at Performance in Chapel Hill. All work was done just the same ... properly diagnosed and expediently and properly repaired.
I know it takes a team to make all this happen. Good parts availability, good service facilities, good technicians. But I feel the quarterback for the service team is the service advisor. For five years we have had Maurice Bryant take our cars in, advise use, and schedule service and repair. For me, and many others I think, time and efficiency is as important as quality work. Maurice seems to understand and value that.
Maurice has always been extremely professional. Additionally he is creative in searching for optimal solutions and he is considerate of his clients values. I feel very fortunate to have Maurice as my service advisor; he makes owning a BMW an even better experience.
"They did everything for me"This was one of the best experiences I have ever had purchasing a vehicle. I did not have to do anything. They did everything for me, including my registration. I appreciate the service person sending me a letter because then I knew who to contact if an incident ever occurred.George, New Performance Acura Owner
"Open, honest, educated and friendly staff"The open, honest, educated and friendly staff, I cannot say enough about every member of Performance that we dealt with. Fred, our sales consultant was excellent - he sold us on Subaru, and even after we shopped other dealers he was a key reason we returned to Performance. Anna, the sales manager, was also excellent to deal with - unlike the disgusting stereotype sales manager we found at another local dealer. The attention to detail on delivery was also very nice - my wife was thrilled to arrive at the dealership to find her brand new Outback in the showroom with a bow on the hood. So long as the car's quality holds out, we are probably Subaru owners for life now and Performance will be our #1 dealership.Andrew, New Performance Subaru Owner